Privacy Policy

This Privacy Policy explains how Meda Furniture S.r.l., operating under the trade name meda-furniture, collects, uses, and protects personal information when you visit meda-furniture.com, make a purchase, or contact us.

Data Controller

Meda Furniture S.r.l.
Trade name: meda-furniture
Address: Via Pasubio 22, Schio (VI), Italy
Email: info@meda-furniture.com
Phone: +39 392 8765 156

Personal Information We Collect

When you visit our website or place an order, we may collect certain information necessary to provide our services, process purchases, and improve your browsing experience.

We may collect:

Contact information:
Your name, surname, email address, phone number, billing address, and shipping address.

Order information:
Products purchased, order value, shipping method, information required for delivery, invoices, and order confirmations.

Technical and browsing information:
IP address, browser type, device information, time zone, pages visited, products viewed, interactions with the website, and information collected through cookies or similar technologies.

Customer support information:
Information you voluntarily provide when contacting us by email, contact form, WhatsApp, Viber, or other communication channels.

How We Use Personal Information

We use personal information to:

• process and manage orders;
• process payments;
• arrange shipping and delivery;
• provide order confirmations, invoices, and shipping updates;
• respond to customer service requests and questions;
• prevent fraud, abuse, or unauthorized activity;
• improve the website and user experience;
• comply with tax, accounting, and legal obligations;
• send marketing communications only when permitted by law or with your consent.

Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

• performance of a contract or pre-contractual measures, such as processing an order;
• compliance with legal, tax, and accounting obligations;
• legitimate interest, such as preventing fraud or improving the website;
• your consent, for example for certain marketing activities or non-essential cookies.

Sharing Personal Information

We may share personal information with service providers who help us operate the website, process orders, receive payments, arrange shipping, and provide customer support.

Our online store is hosted by Shopify, which provides the e-commerce platform used to sell our products.

We may also share data with:

• payment service providers;
• couriers and postal services;
• shipping and logistics providers;
• website analytics and management tools;
• tax, legal, or administrative advisors, when necessary;
• public authorities, when required by law.

We do not sell customers’ personal information.

Payments

Payments are processed through secure third-party payment providers. Meda Furniture does not directly store complete credit card details. Payment information is handled by authorized payment providers according to their own security standards.

International Shipping and Customs

To manage international shipments, we may share the necessary information with couriers, postal services, customs intermediaries, or competent authorities. This may include name, address, phone number, email address, order contents, value of goods, and customs information required for delivery and import processing.

Cookies

Our website uses cookies and similar technologies to ensure the proper functioning of the store, improve the browsing experience, analyze traffic, and, where permitted, support marketing activities.

Some cookies are necessary for the website to function, including cookies related to the shopping cart, checkout, security, and preference management. Other cookies, such as analytics or advertising cookies, are used according to applicable consent settings.

You can manage your cookie preferences through the cookie banner on our website or through your browser settings.

Marketing

If you have given consent, or where permitted by applicable law, we may use your email address or other contact information to send you communications about our products, news, or offers.

You can unsubscribe from marketing communications at any time by following the instructions included in our emails or by contacting us at info@meda-furniture.com.

Data Retention

We retain personal information for as long as necessary to provide our services, manage orders, comply with tax and legal obligations, resolve disputes, and protect our rights.

Order-related data may be retained for the period required by applicable tax and accounting laws.

International Data Transfers

Because we use Shopify and other service providers, some personal information may be processed or stored outside the European Union, including in countries such as Canada or the United States. When this occurs, transfers are carried out in accordance with the safeguards required by applicable data protection laws.

Your Rights

If you are located in the European Economic Area or in another jurisdiction that grants similar rights, you have the right to:

• access your personal information;
• request correction of inaccurate data;
• request deletion of your data, where applicable;
• request restriction of processing;
• object to processing in certain cases;
• request data portability;
• withdraw consent where processing is based on consent.

To exercise these rights, you can contact us at:

Email: info@meda-furniture.com

Complaints

If you believe that the processing of your personal information violates applicable data protection laws, you may contact us directly at info@meda-furniture.com.

You also have the right to lodge a complaint with the competent data protection authority.

Minors

Our website is not intended to knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without appropriate consent, please contact us at info@meda-furniture.com and we will review the request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal, operational, or regulatory requirements.

Last updated: July 2026